Terms and conditions - Rooms & Suites
Payments and Deposit
At the time of the reservation, a deposit equivalent to the 30% of the tariff is required and it must be paid with one of the following methods:
- Through Bank Transfer:
Beneficiary: Virgan Srl c/o Banca di Caraglio BCC – Ag. Limone Piemonte (CN) - Italy
IBAN IT39M 08439 4641 0000 180111675 SWIFT/BIC: CCRTIT2TCAR
NB: the random letter must indicate: “Deposit / Surname / No. of people / Date of arrival x no. nights”
(Example: Deposit – Mr. Smith x 3 – 22 Jan x 5 nt. )
The reservation will be optioned for 3 working days while waiting for the credit issuing; upon receiving the credit, the confirmation will be sent to the Guest.
PLEASE NOTE: after 3 working days without the bank transfer, the reservation will be cancelled.
- Through Credit Card
by communicating Name of the Card’s Holder/ Credit Card Number / Expiration date
The deposit will be withdrawn from the Credit Card and the confirmation of the reservation will be sent to the Guest.
We accpet: Maestro, MasterCard, Visa, American Express, Diners
The full amount of the reservation will be paid at the arrival of the Guest (Check-in),
while the extras will be paid at the departure (Check-out).
- Until 10 days from the arrival: for the cancellations communicated before the 10 days prior to the arrival (which must be communicated via email), the penalty will not be applied and the deposit will be completely refunded, by using the same IBAN/SWIFT/Credit Card previously used for the accreditation. The refund will be received in the 14 days after the cancellation. Any reimbursing expenses will be paid by the Guest.
- Less than 10 days from the arrival: for the cancellations communicated in the 10 days prior to the arrival, a penalty equal to the 100% of the price of the first two nights and to the 50% of the price of the last ones will be applied.
- In case of NO-SHOW, late arrivals or early departures, 100% of the price of the entire booked stay will be charged.
The need for an invoice must be communicated at the time of booking.