Hotel Policies

Please take note of the following important Hotel policies:

– Multiple room reservations are only allowed upon request and cannot exceed 3 rooms (total 6 adults). They are also subject to dedicated payment and cancellation conditions. The Hotel reserves the right not to confirm reservations made for more than 3 rooms traveling together.

– Pets are allowed with a supplement.

– It is not possible to add third beds in rooms approved for double occupancy. Triple rooms are limited in number and availability is on request.

– The hotel does not have single rooms.

– Out of respect for the privacy and comfort of all our guests, drone activities, photography and filming are not permitted.

– Our hotel is suitable for hosting people with reduced mobility.

– Access to our Spa il Cristallo is not included in the cost of the room.

– L’accesso alla  nostra Spa il Cristallo è consentito SOLO AI MINORENNI a partire dai 16 anni di età.

Our rates are DYNAMIC and can change at any time depending on demand levels, date of request, date of stay, duration etc. Please note that once a reservation has been made, the rate is no longer changeable.

In caso di rimborso questo sarà effettuato sullo stesso mezzo di pagamento utilizzato all’acquisto